Enterprise Rent-A-Car

We scheduled a reservation for a rental about 4-5 days before out trip to Las Vegas only to arrive and find out that on the day of pickup, the tropicana location of enterprise had no vehicles to rent! Luckily, a gentleman came and returned a car right as we were about to leave, and the lady in the front desk did not honor our reservation and opted to call another couple who placed their reservation later than ours and gave them the vehicle even though the weren’t present and had a later reservation. This lady then told us to come back the next day and that she would guarantee us a car. We came at open the next day and talked to a young gentleman who was very helpful and gave us the last car available luckily. The following day upon returning the vehicle we spoke to a highly professional woman who promised to take care of us and discounted the rental price for our inconvenience making the experience much better. Overall I think the system for overbooking needs to be adjusted, but the people were extremely friendly and helpful sans the dismissive woman at the desk the first day.

I rented a luxury car from this location at Vegas airport. The worst experience I ever could have. I drove a car with no break pads, and other mechanical problems. Thankfully I made it to LA with this car and missed the event for the reasons of waiting in the hotel for it to be towed. After 10 days of trying to call and get my money refunded for the luxury car, not only i had the worst call from this location but yet i was fully charged. Ray Currie is the manager for this location and I left him 2 voicemail to call, never heard back. Rent a car from another car rental if you want to experience better service. I have health issues and the Anxiety of driving a car is not something I want to see anymore experience, particularly when you rent a luxury car! Nasreen

We've rented a car from Enterprise branch located in Tropicana resort in Las Vegas in July 2023. Highly recommended this company. The friendly and professional staff, quick service. Special thank you to CJ & Kriza, all so-easy-going and positive. It was last minute rental in a very busy moment like weekend. They found a car & even upgrade it to the next level without additional charges. Thank you from happy customers!😊

I’m staying here in the hotel and just went to the enterprise car rental desk at 12:23 PM Wednesday, March 16 and asked if there was a car rental available for one day on Friday. The woman looked at her computer screen for a few seconds and said it’s looking pretty tight why don’t you go online and see if you can book one. Why bother having an agent here if she’s just gonna sit there on her phone and tell people to go online and do it themselves. Enterprise management I would save the salary. Can you spell lazy.